The Optum My Wellbeing Health Score

Optum My Wellbeing is an employer sponsored benefit available to you for no additional fee.  My Wellbeing is a fun and easy way to track your health.  Watch your Health Score change as you track your activities, nutrition, and mindfulness!

With the explosion of health and fitness-related wearable devices and the applications available, making sense out of all the health and wellbeing data is confusing.

The Optum My Wellbeing Health Score simplifies the health status of an individual into just one number – your Health Score, so that it can be universally understood.

Your My Wellbeing Health Score is based on who you are (body), how you feel (mind), and how you live (lifestyle).

The My Wellbeing Health Score is a scientifically calculated number from 1 (low) to 1,000 (high).  It moves up or down in real-time, depending on how your body, emotional wellbeing or lifestyle data changes.  Think of it as your own personal stock quote of your health and wellbeing in real time, similar to a stock quote on a stock exchange.

The Health Score is based on over 200 million person-years of clinical data.  It has been developed in collaboration with a professor and former long-term scientist at Massachusetts Institute of Technology (MIT) in Boston.  

Source: AKD Research, Prof. Laurence Jacobs

Among current users, the highest Health Score is 917 and the lowest is 154.

The weighting of the sub-scores is:  Body (40%), Mind (15%), and Lifestyle (45%).

Optum My Wellbeing provides a three-category list as well as a five-category list below:

A three-category list could be:

  • Poor (< 480)
  • Good (≥ 480 - < 680)
  • Excellent (≥ 680)

A five-category list could be:

  • Poor (< 480)
  • Fair (≥ 480 - < 550)
  • Good (≥ 550 - < 610)
  • Very Good (≥ 610 - < 680)
  • Excellent (≥ 680)
No, the Optum My Wellbeing Health Score is not a diagnostic tool and does not substitute the diagnosis of your medical professional.  Rather, it is a lifestyle product which allows you to manage your personal health and wellbeing in an easy and fun way.

The health benefits of physical activity are determined by sustained activity over time, not by a single workout.

This is implemented in Optum My Wellbeing through a type of averaging procedure (called exponentially-weighted moving average) that looks back at your activities over the past 60 days.  Because of this, if a workout you do today consumes less energy than your current average, your score will drop accordingly.  Like everything else in My Wellbeing, your activity score is a correct and medically realistic measure of your present and future health.

 

Creating an Account/Reset Password/Delete Account

The registration process is identical on the Optum My Wellbeing mobile app (iPhone, Android) and on the website (mywellbeingsolution.com) by following the steps below:

  • Download the app on your mobile device via your app store or visit web.mywellbeingsolution.com and click “Register”
  • Enter your company’s access code and click “Register”.  Note: The access code can be found on the materials your employer provided for Optum My Wellbeing
  • Select “I’m new to My Wellbeing” to begin registration
  • Provide the information below to calculate your baseline Health Score:
    • Gender
    • Date of Birth
    • Height – metric (m, cm) or imperial (inch)
    • Weight – metric (kg) or imperial (pounds)
  • Provide your location using the interactive map
  • Your baseline Health Score is now calculated.  You are invited to continue the registration process by creating an account.
    • Select your Department from the country-department selection list
    • Select your Employer Status (full-time, part-time, family member)
    • Enter First and Last Name
    • Enter Email Address
    • Create a Password
      • Passwords must be a minimum of 8 characters and include at least
        • One uppercase letter
        • One lowercase letter
        • One digit or punctuation character
  • Accept the Legal Terms (Terms of Use and Privacy Policy) by swiping the button on the mobile app from left to right to activate it or by clicking on the box on the website.  The registration process will not continue if you do not accept the legal terms
  • Click “Done”

 

Once the registration process has been completed, you will automatically gain access to the sign in area of the My Wellbeing mobile application or website.

 

You will receive an email from My Wellbeing and be asked to confirm your email address by clicking on a provided link.

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):

  • On the sign in page click “Forgot Your Password?”  You will be redirected to a webpage where you will be asked to enter the email address which you use on Optum My Wellbeing
  • My Wellbeing will send you an email, Click/tap on the link included in this email
  • You will be redirected to a web page where you can set a new password
  • Click/tap on “Reset Password” to confirm the new password

You will have to return to the sign in page and sign in with the email address and your new password to access My Wellbeing again.

 

You control your data and can delete your account directly on the Optum My Wellbeing mobile app (iPhone, Android) or on the website (mywellbeingsolution.com) by following the steps below:

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):  Me>Settings>Platform Settings>Scroll down and click on “Delete Your Account”

 

You will need to enter your password to confirm the deletion of your account.  Once confirmed, your account will be deactivated immediately and your data will no longer be visible. Optum My Wellbeing will keep your data for 30 days in case you change your mind and would like to reactivate your account.  After 30 days, your data will be permanently deleted.

 

Tracking with Optum My Wellbeing & Third Party Devices/Apps

You can track over 115 different indoor and outdoor fitness activities directly via the integrated tracker in the Optum My Wellbeing mobile app (iPhone, Android) by clicking on the Track menu item.

  • Click on “Change Activity” button or the “Fitness Activity” icon
  • Select the activity you would like to track
    • Note:  some of these activities show a compass icon to signal they are GPS-based
  • Click Start to begin tracking your activity life.

If you have already completed a workout and would like to add it manually, click on Add Activity Manually and enter the data.

Via web access (mywellbeingsolution.com) you can only add activity manually following the same process after sign in:  Track>Add Activity Manually.

In addition to tracking directly with the My Wellbeing mobile app (iPhone, Android), My Wellbeing supports many of the popular fitness tracking devices and apps available from third parties.  Check out the FAQ question, “Connecting Third Party Devices and Apps.”

 

If you have an iPhone 5S or newer, you can also track steps directly via the Apple Health App (Healthkit), as the iPhone has a built-in step counter chip (M7/M8 chip).

Once you have linked Optum My Wellbeing to the Apple Health app (see step-by-step guide here):

  • Open the Apple Health app on your iPhone
  • Click on Sources
  • Click on Optum My Wellbeing
  • Go to the section “ALLOW OPTUM MY WELLBEING TO READ DATA” and activate steps

The manual entry of fitness activities, steps and sleep data can be done both on the mobile app (iPhone, Android) and the website.

Manually add a Fitness Activity:

  • On the menu tab “Track”, click/tap “Add Activity Manually”
  • Search the desired activity in the list by either scrolling/swiping up and down the list, or by using the search functionality, and then by tapping/clicking on the activity to select it.
  • Enter the required data points (Date, Time, Duration, and possibly also Distance, Elevation and Heart Rate)
  • Add a photo to the workout by taking a new picture or by uploading a picture from the photo library on your smartphone.
  • Click “Save” on the website and/or tap “Send” on the mobile app.
    • Note:  These buttons will only become active (by switching colour from grey to blue) if there is enough data to save the activity.

Manually add Step Data:

  • On the menu tab “Track”, click/tap “Add Steps”
  • Enter the date and total number of steps for that day.
    • Note:  These two data points are needed to activate the “Save” button (by switching clour from grey to blue) on both the mobile app and the website.
  • Click/tap “Save” and the manual entry will be logged and visible in the step journal on “Me”, “Lifestyle”, and “Steps”.

Manually add Body Values:

  • On the menu tab “Track”, click/tap on the “Add Body Values” and you will be redirected to the Body section of the “Me” page
  • Click/tap directly on the value you would like to change, and by doing so the data entry wheel (on the mobile app) will open to make it clear that data should be entered.

Manually add Sleep Data:

  • On the menu tab “Track”, click/tap on “Add Sleep”
  • Enter the required data points (Date, Duration in Bed, Duration Asleep – which needs to be ≥ the Duration in Bed and Number of Times Awoken).
    • Note:  These four data points are needed as a minimum to activate the “Save” button (by switching colour from grey to blue)
  • Click/tap “Save” and the manual entry will be loved and visible in the sleep journal on “Me”, “Lifestyle”, and “Sleep”.

You can track over 115 different fitness activities directly with the Optum My Wellbeing mobile app (iPhone, Android).

My Wellbeing also supports many of the popular fitness tracking devices and apps from third parties.  You can find the list of connectable devices here:

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):  Track>Tracking Devices/Apps

Below you will find step-by-step guides on how to connect these devices and apps to My Wellbeing:

Connect Apple HealthKit (Health app on iPhone)

Connect Endomondo (tracking app)

Connect Fitbit (tracking devices + weighing scale)

Connect Garmin (tracking devices)

Connect Polar (tracking devices)

Connect Jawbone (tracking devices)

Connect Misfit (tracking device)

Connect Moves (tracking app)

Connect Runkeeper (tracking app)

Connect Strava (tracking app)

Connect Suunto Movescount (tracking devices)

Connect TomTom (tracking devices)

Connect Withings-Nokia (tracking devices + weighing scale + blood pressure monitor)

You can also connect Bluetooth Low Energy (BLE) enabled heart rate bands to the My Wellbeing app by following these steps:

  • Track>Tracking Devices/Apps>Add BLE Device

Please click here to access the step-by step-guide on how to connect your Apple Health app with My Wellbeing.

Optum My Wellbeing is fully Apple Health app (Healthkit) enabled.  If you own an iPhone 5S or newer version, you can synchronise the health data that is stored on your iPhone on the Apple Health app with My Wellbeing.  You are always in control of what kind of data you would like to synchronise with My Wellbeing.

If you own an iPhone, you can make use of Siri to give voice-based commands to Optum My Wellbeing by telling Siri to start walking, running, cycling etc.

For Siri to understand your command, you need to say:

  • “Start NAME OF ACTIVITY with Optum My Wellbeing”, or
  • “Start NAME OF ACTIVITY workout with Optum My Wellbeing

Example:  If you say, “Start walking with Optum My Wellbeing,” then Siri will open the My Wellbeing app and immediately start recording your walking activity.  You can also use Siri when you are already inside the My Wellbeing app.

The following activities are activated by Siri: walking, running, cycling, mountain biking, tennis, golf, yoga, aerobics, treadmill and gym workouts.  Additional activities will be activated in future releases.

If you experience issues using Siri, like receiving the phrase: “I wish I could, but Optum My Wellbeing hasn’t set up with me yet,” then please switch off your iPhone completely and restart it.  This will solve the issue and you will be able to use Siri normally with My Wellbeing again.

Different vendors have different approaches on how they send your data to Optum My Wellbeing, and many do not send historical data.

For the large majority of third party devices/apps, My Wellbeing therefore imports your data from the moment you have connected your device or app to My Wellbeing.  For some devices who do not allow the integration of historic data, My Wellbeing will integrate it.

Optum My Wellbeing connects to many popular fitness tracking devices and apps from third parties.

It is important to note that My Wellbeing only integrates raw data such as steps, heart rate, etc. from third party devices and apps.

The calculation of energy models and calories burnt is done by My Wellbeing.  As vendors of tracking devices and apps use different energy models, this leads to there being differences between their data and the data seen on My Wellbeing.

There is no global standard regarding how energy conversion is calculated from the number of steps.  There are numerous models which differ, amount other things, with respect to the input data used and also the quality of the results.  Simple models consider only the number of steps, while more complex models also take into account inputs such as speed and route.

We believe it is important to perform the energy calculation directly on our platform.  We do this to maintain the integrity of the Health Score and the challenges we run on our platform.  It would be unfavourable to use Tracker X instead of Tracker Y because Tracker X’s energy model is “more generous” in energy calculation.

As part of our activity, we therefore regularly work on energy models and choose the best possible one.

You can delete your tracked workouts directly on the Optum My Wellbeing mobile app (iPhone, Android) or via the website (mywellbeingsolution.com):

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):  Me>Lifestyle>Activities: Click on the specific workout in “My Workouts” and on the track icon/delete button.

Technical information

The Optum My Wellbeing mobile app is available for iPhone and for Android smartphones in 12 languages (English, German, Dutch, French, Italian, Spanish, Portuguese, Polish, Rusian, Korean, Chinese, and Japanese) from the respective app stores.

However, other smartphone users (e.g. Windows Phone, Blackberry, etc.) can also use My Wellbeing via the website mywellbeingsolution.com.

PC/Mac/Mobile browsers: Chrome, Edge, Firefox, Internet Explorer 9+, Safari

iOS (iPhone/iPad): iOS 9 and up

Android: Android 4.4 and up

 

Scientific Information

MET (Metabolic Equivalent of Task) is a measure to estimate the energy cost of physical activity, independent of weight, where 1 MET = 1 kcal/kg/h.  It is also known as “normalized energy”. This measure was introduced by Standford University in California and has been used globally for more than 30 years.

The MET values used on Optum My Wellbeing are based on the Compendium of Physical Activity that has been put together by Stanford Unversity.

The scientific basis for the nutrition engine is the Mediterranean Diet (MD). There is a large body of solid scientific evidence that recommends the health advantages of the MD including:

  • Improvement of risk factors such as insulin resistance, high blood pressure, and blood sugar or impaired blood lipids
  • Reduction in morbidity and mortality from major chronic diseases, including cardiovascular disease, cancer, diabetes, Alzheimer’s and Parksinson’s.
  • Easy to follow diet and the dishes are easy to prepare with readily available and affordable ingredients.
  • Meals are increasingly found in restaurants and cafes
  • Tasty, varied, and appealing foods
  • Provides the basis for an ideal approach to health eating and drinking
  • Excellent probability of the MD diet being implemented in a sustained way

Sources:  Martinez-Gonzalez and Christy C. Tangney, PhD, CNS, Beth A. Staffileno, Phd, RN, and Heather E. Rasmussen, PhD, RD

Goals

Currently there are more than 100 different activity goals, more than 18 different nutrition goals, and 3 general goals available on Optum My Wellbeing (this is subject to change).  Activity and nutrition goals can motivate you to create new routines in order to improve your health and wellbeing.

You can add and join goals on the mobile apps (iPhone, Android) or on the website (mywellbeingsolution.com) by following the steps below:

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):

  • Click on “Coach”
  • Click on “Goals” to access the Goals Overview page
  • Available goals are displayed in a carousel view
    • App:  Swipe left/right to find the goal that appeals to you the most
    • Web:  Click on the left/right buttons to find the goal that appeals to you the most
  • Tap on “Optum My Wellbeing Coach”, “Activities Coach”, or “Nutrition Coach” to access all available goals in the respective sections
  • Tap on the goal of interest to access the goal detail page
  • Tap on “Add goal” to join it

Once you have joined a goal, it will be displayed in the Goals Overview page under “My Goals”.

  • Note: A maximum of three parallel goals per category are allows.  Before starting a new goal, the user should complete (or remove) other active goals first.

Challenges

You can join a challenge on the mobile apps (iPhone, Android) or on the website (mywellbeingsolution.com) by following the steps below:

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):

  • Click on “Social”
  • Click on “Challenges” to access the Challenges Overview page
  • Available challenges (set up by Friends, Optum My Wellbeing, or the Group Administrator) are displayed in a carousel view
    • App:  Swipe left/right to find the challenge that appeals to you the most
    • Web:  Click on the left/right buttons to find the challenge that appeals to you the most
  • Tap on the challenge of interest to access the challenge detail page
  • Tap on “Join” to join the challenge
    • App:  If it is a team challenge, you first need to tap on your team in the list of teams
    • Web:  If it is a team challenge, you first need to click on your team in the list of teams, then confirm by clicking on “Join Challenge”.

Challenges can be created directly on the Optum My Wellbeing mobile app (iPhone, Android) or on the website (mywellbeingsolution.com) by following the steps below:

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):

  • Click on “Social”
  • Click on “Challenges” to access the Challenges Overview page
  • Mobile App
    • Click on the “+” button and follow the steps in the challenge creation process
  • Web Access
    • Click on “Create New Challenge” and follow the steps in the challenge creation process

Click here for a step-by-step guide on how to set up challenges via the mobile app and the website.

Social Interactions

Mobile App (iPhone, Android) and Web Access (mywellbeingsolution.com after sign in):

  • Click on “Search Friend in the User Directory”
  • Enter the first name, last name or email address of the friend and click “Enter”
  • Click on the name of the friend to access the Friend page.  The page might be empty if the friend does not share their data publicly.
  • Click on “Add Friend” to send a friend request.  Once your friend accepts the friendship invitation, you will get a friend acceptance notification.

If you have friends on Optum My Wellbeing, then the “Live Map” functionality will be of interest to you:

  • Mobile App (iPhone, Android):  “Social” tab:  Tap on the map icon in the upper right corner
  • Web Access (mywellbeingsolution.com after sign in):  “Social” tab:  Visible on below the header

If your friends are currently working out live with GPS, they will be displayed on the live map with their profile picture.  You can click on the profile picture to obtain more information on what type of workout he/she is tracking and for how long.

You can interact directly with your friends by commenting on their workouts.

This feature can be disabled in “Privacy Settings”, by selecting “Workouts” and adjusting accordingly.

Achievements

Achievements are automatically activated for you and they start at a low level.  Once you have reached e.g. “Cycling: 100km”, the achievement in the same sequence, e.g. “Cycling: 500km”, gets auto-activated.

In the mobile apps (iPhone, Android) and on the website (mywellbeingsolution.com), achievements can be accessed by clicking on “Achievements”.  There are general achievements and activity-based achievements available.

To check the current status and progress towards attaining an achievement, you can click on the specific achievement so that the results unfold.

Attained achievements are communicated via the News Feed on Optum My Wellbeing.

Personal Settings

In the customisable dashboard on the “Me” page with today’s values, you can decide what specific data points you would like to see on the main dashboard for today’s view.

  • Click on “Edit” to Add, Delete, or change order of data points:
    • Add new data points
      • Tap/Click on “+ Add”
      • Select the available data points of interest
    • Delete a data point
      • Tap/Click on trash icon
    • Change order of data points
      • Hold down a specific data point pressed down
      • Move it to the new position

You can change notification settings on the Optum My Wellbeing mobile app (iPhone, Android) or on the website (mywellbeingsolution.com) by following the steps below:

  • Click on the Coach page
  • Select the Coach settings in the upper right corner
  • Define preferences in terms of area of interest (exercise, nutrition, general topics, social notifications) as well as the frequency of desired interaction with the My Wellbeing Coach on those topics by simply moving the slider right or left to define more or less interaction
  • On the mobile apps, you do not need to “Save” your settings.  On the website, you are asked to click the “Save My Answers” button to save the settings.

Subscription

Optum My Wellbeing is an employer sponsored benefit available to you for no additional fee.  The program is available to employees and is a fun and easy way to track your health.  The Health Score changes as you track your activities, nutrition, and mindfulness.
Your employer will not be able to view your personal account information.  Employers receive reporting such as number of employees activated and average score for employees of a company.  Your employer will not be able to see your individual activity and information.

Security

Mobile App (iPhone, Android):

  • Click on the “Me” page
  • Click on the gear icon in the upper right corner to access Settings
  • Click “Platform Settings”
  • Click “Privacy and Security Settings to change your privacy settings    

 Web Access (mywellbeingsolution.com after sign in):

  • Click on the “Me” page
  • Click on the gear icon in the upper right corner to access Settings
  • Click on “Privacy Settings” to change your privacy settings

The only data that can be shared with other users on My Wellbeing is the following:

  • Health Score
  • Workouts
  • Earned Achievements

The following types of sharing options are available:

  • Public:  All users registered on My Wellbeing will be able to see the data described above
  • Groups:  If you are a member of a group, all group members (whether they are friends or not), will be able to see the data described above
  • Friends:  Your friends will be able to see the data described above
  • None:  Only you will be able to see the data described above

Sensitive personal data such as weight, age, or blood pressure, etc. is not accessible to other users.

Link to Privacy Policy

Questions or Feedback?

To contact us, click here.

Apple, AppleHealth, iPhone, HealthKit and Siri are trademarks of Apple Inc., registered in the U.S. and other countries

Android is a trademark of Google Inc.

Endomondo is a trademark of Under Armour Inc.

Fitbit is a registered trademark(s) of Fitbit, Inc. and/or its affiliates in the United States and other countries

Garmin is a trademark of Garmin Ltd. in the USA and other countries

Windows  is a registered trademark of Microsoft Corporation in the United States and other countries

Jawbone is a trademark of Jawbone

Misfit is a trademark of Misfit Properties

Moves is licensed to ProtoGeo Oy of Helsinki, Finland

Runkeeper is a trademark of FitnessKeeper, Inc.

STRAVA is an exclusive trademark of Strava, Inc.

Suunto is a registered trademark of Suunto Oy

TomTom is a registered trademark of TomTom International BV

Withings-Nokia is a registered trademark of Nokia Corporation

Bluetooth is a registered trademark of Bluetooth SIG, Inc.

BlackBerry is a registered trademark of BlackBerry Limited

Other products and trademarks and trade names are those of their respective owners.